WHEN WILL I RECEIVE MY ORDER?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After your order is verified, you can expect to receive your order within the following time frame:
In Metro areas: 1 - 6 working days (except Sunday and holidays)In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)
CAN I PRE-ARRANGE/SCHEDULE THE DATE OF MY DELIVERY?
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
DO YOU DELIVER DURING WEEKEND AND HOLIDAYS?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I NEED MY ORDER NOW. CAN ORGANIQUE SKINCARE SPEED UP MY DELIVERY?
Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.
I JUST RECEIVED AN EMAIL SAYING MY ITEM HAS BEEN SHIPPED. WHEN WILL I RECEIVE MY ORDER?
Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.
HOW CAN I KNOW THE EXACT TIME AND DATE OF THE DELIVERY?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.
CAN I CANCEL MY ORDER AFTER ORDER HAS BEEN SHIPPED?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery.
WHAT IF I AM NOT HOME WHEN THE PACKAGE ARRIVES?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
IS THERE ANY DOMESTIC AREA ORGANIQUE SKINCARE CANNOT DELIVER TO?
Organique Skincare Malaysia can deliver to all serviceable areas.